I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and my clothing. It was like a half a cup of pure grease straight from the fryer. I couldn’t believe the server didn’t notice, didn’t look I mean at the bag!
Another is a patient who went in for a procedure […]
In the Bible in Luke Chapter 10 a man who was an expert in the law asked Jesus the famous question that has inspired the Good Samaritan Laws all over the world two thousand years later. I submit the question to you in terms of the workplace?
Who is my Co-worker? The story that Jesus told was about a man who was beaten and left for dead, and how a Priest passed on by without helping him, we’ll call that Senior Management since that is their bailywick to know and administer the policies and rules of the […]
Managing the Moments of Truth in your business is the key to
success or failure, whether you believe it or not!
Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date they all are critical issues that can and do affect the growth and reputation of your company. When you have sales reps trained to make certain promises and then they are treated as best guesses afterward, you are telling your customers […]
Sales Reps; how to make time for them, and why! I challenge you to walk around your company location and make a list of any purchases that were not made through some form of sales, either direct mail, catalogues or sales representatives. Sales Rep Calling on ProspectI have been in management for years and also spent a
considerable amount of time as a sales rep who called on business owners. What I have learned is that most managers and owners have a genuine dislike for sales reps as I once did. What I want to put forth here […]
Feeding the Hog!In my last post I mentioned that I was going to tell about a decrease in productivity and the story of “Feeding the Hog” which I heard from the Esteemed Dan Mollaun V.P. of Human Resources with Roto Rooter.
The story goes like this, once upon a time there was a large sawmill that turned logs into lumber and the company had been family owned for about 100 years.
Well finally the family sold the highly profitable sawmill to a large corporation. The corporation sent in a group of young MBA type agressive managers who […]