Customer Service Archives - Anchor HR PEO

What do they expect? at a minimum realistic service!!!

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I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and my clothing. It was like a half a cup of pure grease straight from the fryer. I couldn’t believe the server didn’t notice, didn’t look I mean at the bag!

 

Another is a patient who went in for a procedure […]

” Who is my neighbor? I mean Co-worker?

In the Bible in Luke Chapter 10 a man who was an expert in the law asked Jesus the famous question that has inspired the Good Samaritan Laws all over the world two thousand years later. I submit the question to you in terms of the workplace?

 

Who is my Co-worker? The story that Jesus told was about a man who was beaten and left for dead, and how a Priest passed on by without  helping him, we’ll call that Senior Management since that is their bailywick to  know and administer the policies and rules of the […]

Managing Moments of Truth

Managing the Moments of Truth in your business is the key to

success or failure, whether you believe it or not!

Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date they all are critical issues that can and do affect the growth and reputation of your company.  When you have sales reps trained to make certain promises and then they are treated as best guesses afterward, you are telling your customers […]

End of February Sales Decline! Guess why?

Courtesy of Drugwatch.comIt is your responsibility to know the times and the seasons
of your company’s sales cycle. Especially when it has a seasonal sales decline. You alone are responsible for knowing when business  is going to be good when it’s not going to be good, then how many  employees to put on staff for the day or not  to. As a manager I spent hundreds if not thousands of hours trying to control  the amount of labor cost that was going on in that particular business at that  particular time.

Back when I was demoted at […]

Would your company have hired Young Mr. Lincoln???

Who is doing the hiring around here? the most powerful person in your company that’s who!

And it’s probably not you!!!!  This lesson really pertains more to small business that do not have a full time Professional Human Resource Manager.

Now let me get clear on this when I say do the hiring I should
Abraham Lincoln No College Degree! specify the fact is no one gets hired unless they are allowed to come in for an interview!
So you may have someone who’s solely in charge of the hiring […]