7 Lessons For Leaders From Downton Abbey
Downton Abbey is a smash hit on PBS Classics. Downton Abbey is a series portaying the life and struggles of the Crawley Family in England before, during and after WWI. The show is a fantastic Venue to compare the lot and activities of the upper class and the working class. The show is a great […]
What do they expect? at a minimum realistic service!!!
I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and […]
” Who is my neighbor? I mean Co-worker?
In the Bible in Luke Chapter 10 a man who was an expert in the law asked Jesus the famous question that has inspired the Good Samaritan Laws all over the world two thousand years later. I submit the question to you in terms of the workplace? Who is my Co-worker? The story that […]
Controlling Costs of Workers Comp and Unemployment Taxes
Controlling costs, two that most don’t and never knew how! Let’s talk about controling costs !!!!!! I have been calling on business owners for the last 16 years and have only had about 5 % who actually know what SUTA stands for and what their current tax rate is for it. SUTA is the acronym […]
Sales Reps, Who Needs Them?
Sales Reps; how to make time for them, and why! I challenge you to walk around your company location and make a list of any purchases that were not made through some form of sales, either direct mail, catalogues or sales representatives. Sales Rep Calling on Prospect I have been in management for years […]
Decrease in Productivity?
Feeding the Hog! In my last post I mentioned that I was going to tell about a decrease in productivity and the story of “Feeding the Hog” which I heard from the Esteemed Dan Mollaun V.P. of Human Resources with Roto Rooter. The story goes like this, once upon a time there was a large […]
Increase Productivity Now!
Increase Productivity Now! The Hawthorne Effect’s well-documented phenomenon that affects many research experiments in social sciences. It is the process where human subjects of an experiment change their behavior, simply because they are being studied. This is one of the hardest inbuilt biases to eliminate or factor into the design. When I was hired […]
Would your company have hired Young Mr. Lincoln???
Who is doing the hiring around here? the most powerful person in your company that’s who! And it’s probably not you!!!! This lesson really pertains more to small business that do not have a full time Professional Human Resource Manager. Now let me get clear on this when I say do the hiring I should Abraham Lincoln No […]
“Check Your Drawers, and Other Timely Advice for Managers”
THIS POST IS THE TITLE CHAPTER IN MY BOOK “Check Your Drawers, and Other Timely Advice For Managers” It is over 70 chapters of lessons like this one. All true life personal experiences and I tried to inject a humorous approach to learning from my experiences as a Manager moving up through the ranks, so here it is! Wheweeee! […]
Paint the Picture
Paint the Picture This is probably my favorite post to write in this whole blog because it does so much toward improving productivity, improving morale, and improving customer service. When I was managing a chain of automotive shops one of the things that I became aware of was that I constantly had to demonstrate to the manager […]