What do they expect? at a minimum realistic service!!!
I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and […]
” Who is my neighbor? I mean Co-worker?
In the Bible in Luke Chapter 10 a man who was an expert in the law asked Jesus the famous question that has inspired the Good Samaritan Laws all over the world two thousand years later. I submit the question to you in terms of the workplace? Who is my Co-worker? The story that […]
Managing Moments of Truth
Managing the Moments of Truth in your business is the key to success or failure, whether you believe it or not! Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date […]
Sales Reps, Who Needs Them?
Sales Reps; how to make time for them, and why! I challenge you to walk around your company location and make a list of any purchases that were not made through some form of sales, either direct mail, catalogues or sales representatives. Sales Rep Calling on Prospect I have been in management for years […]
Decrease in Productivity?
Feeding the Hog! In my last post I mentioned that I was going to tell about a decrease in productivity and the story of “Feeding the Hog” which I heard from the Esteemed Dan Mollaun V.P. of Human Resources with Roto Rooter. The story goes like this, once upon a time there was a large […]
End of February Sales Decline! Guess why?
Courtesy of Drugwatch.com It is your responsibility to know the times and the seasons of your company’s sales cycle. Especially when it has a seasonal sales decline. You alone are responsible for knowing when business is going to be good when it’s not going to be good, then how many employees to put on staff for […]
“Check Your Drawers, and Other Timely Advice for Managers”
THIS POST IS THE TITLE CHAPTER IN MY BOOK “Check Your Drawers, and Other Timely Advice For Managers” It is over 70 chapters of lessons like this one. All true life personal experiences and I tried to inject a humorous approach to learning from my experiences as a Manager moving up through the ranks, so here it is! Wheweeee! […]
What do they expect? at a minimum realistic service!!!
I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and […]
It’s not how fast you grow, but how well you grow fast!
While working at Xpert Tune we were trying very hard to expand the company and I was in charge of Human Resources. Having been given the task of hiring and training new managers for new stores that we were opening we would usually run an ad and receive over 100 resumes to choose from. We […]
Management Depth, Can we Really Do That?
While serving as H.R. Director at the automotive Service Chain back in the late 1980’s we had just grown our company rapidly from 12 to 25 stores and the owner wanted to buy out a large competitor out west with 244 stores for around $70 million dollars.