What do they expect? at a minimum realistic service!!!
I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and […]
” Who is my neighbor? I mean Co-worker?
In the Bible in Luke Chapter 10 a man who was an expert in the law asked Jesus the famous question that has inspired the Good Samaritan Laws all over the world two thousand years later. I submit the question to you in terms of the workplace? Who is my Co-worker? The story that […]
Managing Moments of Truth
Managing the Moments of Truth in your business is the key to success or failure, whether you believe it or not! Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date […]
Decrease in Productivity?
Feeding the Hog! In my last post I mentioned that I was going to tell about a decrease in productivity and the story of “Feeding the Hog” which I heard from the Esteemed Dan Mollaun V.P. of Human Resources with Roto Rooter. The story goes like this, once upon a time there was a large […]
PEO? What is a Professional Employer Organization?
PEO’s function as Professional Trusted Advisors exactly like your Attorney, CPA, and Insurance Agent! PEO’s like your other Trusted Advisors provide professional expertise, advice, and indemnify you against exposure to risk from legal violations, accident damages, and negligence damages. The truth is that there is more exposure from having Employee’s than from any other business […]
Would your company have hired Young Mr. Lincoln???
Who is doing the hiring around here? the most powerful person in your company that’s who! And it’s probably not you!!!! This lesson really pertains more to small business that do not have a full time Professional Human Resource Manager. Now let me get clear on this when I say do the hiring I should Abraham Lincoln No […]
“Check Your Drawers, and Other Timely Advice for Managers”
THIS POST IS THE TITLE CHAPTER IN MY BOOK “Check Your Drawers, and Other Timely Advice For Managers” It is over 70 chapters of lessons like this one. All true life personal experiences and I tried to inject a humorous approach to learning from my experiences as a Manager moving up through the ranks, so here it is! Wheweeee! […]
Paint the Picture
Paint the Picture This is probably my favorite post to write in this whole blog because it does so much toward improving productivity, improving morale, and improving customer service. When I was managing a chain of automotive shops one of the things that I became aware of was that I constantly had to demonstrate to the manager […]
What do they expect? at a minimum realistic service!!!
I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and […]
It’s not how fast you grow, but how well you grow fast!
While working at Xpert Tune we were trying very hard to expand the company and I was in charge of Human Resources. Having been given the task of hiring and training new managers for new stores that we were opening we would usually run an ad and receive over 100 resumes to choose from. We […]