Is Your Customer Service Aware of Customer Value?
By Luana Spinetti Customer Service Think Tank hosted by Dell – Image credit: Dell Inc. You know how hard it is to run an online business — customers want you online 24/7 and get frustrated if you don’t reply “promptly” to their support tickets. That’s when you get a front line service to take care […]
Training Your Way To the Bank
Training Your Way to the Bank When we think about training employees we tend to think about learning styles and needs analysis, surveys, performance appraisals, focus groups and advisory committees. What? That wasn’t what came to your mind? Oh well, not to worry, it all really is common sense, but don’t tell the HR professionals […]
Managing Moments of Truth
Managing the Moments of Truth in your business is the key to success or failure, whether you believe it or not! Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date […]
Decrease in Productivity?
Feeding the Hog! In my last post I mentioned that I was going to tell about a decrease in productivity and the story of “Feeding the Hog” which I heard from the Esteemed Dan Mollaun V.P. of Human Resources with Roto Rooter. The story goes like this, once upon a time there was a large […]
PEO? What is a Professional Employer Organization?
PEO’s function as Professional Trusted Advisors exactly like your Attorney, CPA, and Insurance Agent! PEO’s like your other Trusted Advisors provide professional expertise, advice, and indemnify you against exposure to risk from legal violations, accident damages, and negligence damages. The truth is that there is more exposure from having Employee’s than from any other business […]
End of February Sales Decline! Guess why?
Courtesy of Drugwatch.com It is your responsibility to know the times and the seasons of your company’s sales cycle. Especially when it has a seasonal sales decline. You alone are responsible for knowing when business is going to be good when it’s not going to be good, then how many employees to put on staff for […]
Would your company have hired Young Mr. Lincoln???
Who is doing the hiring around here? the most powerful person in your company that’s who! And it’s probably not you!!!! This lesson really pertains more to small business that do not have a full time Professional Human Resource Manager. Now let me get clear on this when I say do the hiring I should Abraham Lincoln No […]
What to do when asked for a price reduction?
First remember customers are not in business to be concerned what your costs are. Never respond immediately, say “I will have to get back with you on that!” and never give out detailed information that justifies the cost for your service or product and make sure your staff knows that this is a hard and fast […]