Rick Arquilla COO and President of Roto Rooter was my former boss and now that he has made it to the big time has taken the time out to review my book. Rick is over the operations and growth of the brand to over 7 countries and 600 plus locations. Many people know Rick for his being on one of the most popular episodes of Under Cover Boss. He made a great boss for me and is truly a Prince of a Man in the medieval sense of the word. We have swapped many stories over the years that I […]
We just got a new review in today from one of my old bosses. Russ Umphenour who started out as an Arby’s manager and went on to own over 770 Arbys. Simultaneously he also owned Lee’s Famous Chicken and Mrs. Winners Chicken. After selling his company RTM Restaurant Group he went on to be Chief Executive Officer of Focus Brands the parent company that owns, Moe’s Southwest Grill, Schlotzky’s , Anntie Ann’s, Cinnabon, Carvel Ice Cream and McCallister’s. Russ has been the owner of approximately 1000 locations and managed as CEO the operation and franchise […]
When I was in my early 20s I had a Sunday school teacher named Larry Woolard that owned a lumberyard at the time but later became a state senator and very well-known man in our parts. He gave me a lecture one day about how important it was sometimes to let people think that you don’t know as much as you really do and to feign ignorance, that way people will relax around you and reveal their true intentions and their true motives. I have had many people react negatively to this concept and perceive it as inappropriate […]
In my very early days of management I was a young assistant manager for a chain of Arby’s restaurants. I worked for Russ Umphenour, Russ started the company called RTM, which stood for results through motivation. We were taught as part of our training to carry three different 3 x 5 cards in our pocket. One for our boss, one for our family, and one for our employees. On these cards we were to keep notes of things that we had to do, or deal with. I carried this habit with me into my future career.
What I would […]